Nov 22, 2009 0
Musings on the Apple Store
I’m currently writing this from inside the Apple Store (as a side note, since when did they start offering free wi-fi here?). I’ve been having some issues with my iPhone and since I was going to be in the Baton Rouge area I scheduled an appointment. While I had a happy outcome and walked out with a new fully functional phone, I did have some musings about the experience that I wanted to share.
For starters, no one really greeted me or asked if I needed help when I walked in the store. To Apple’s credit, it is pretty busy in here, but someone could at least acknowledge me. But I’ll give them that one. Having worked in retail, I understand.
When I did get to speak with someone, they told me to find this particular employee. Described as “the guy the over there in the red fleece”. Not sure if anyone here has been in an Apple Store recently, but they are ALL wearing red fleece. Nice. She did give me a name, so I managed to find the guy. I got checked in and hung around for 20 mins waiting for my appointment (I was early), keeping up with the Saints score. Here’s where it becomes a great experience.
I explained my situation to the Genius, and he swapped out my phone. No questions asked. THAT, ladies and gentlemen, is great service.
So, aside from a few hiccups that were more entertaining then they were annoying, I would chalk up this experience as a success. Go Apple.